We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at allmyjunkmailsare@yahoo.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at allmyjunkmailsare@yahoo.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at allmyjunkmailsare@yahoo.com.

Return & Refund Policy

Last Updated: August 15, 2026

Thank you for shopping at DeeDress.com. We want you to feel confident when placing an order with us. Please review the following Return & Refund Policy carefully before making a purchase. By placing an order through DeeDress.com, you agree to the terms outlined below.

1. Return Eligibility

We accept eligible return requests within 30 days of delivery.

To qualify for a return, merchandise must:

• Be unworn, unused, unwashed, and in its original condition.
• Have all original tags, labels, packaging, and accessories attached or included.
• Be free from stains, makeup, deodorant marks, perfume, smoke, pet hair, odors, alterations, or other signs of wear.
• Be accompanied by proof of purchase or a valid DeeDress.com order number.
• Meet all other eligibility requirements stated in this policy.

Items that do not meet these requirements may be denied a return or refund.

2. Starting a Return

Before sending an item back, please contact DeeDress.com Customer Support with your order number, the item(s) you would like to return, and the reason for the return.

If your return is approved, we will provide return instructions and, when applicable, the return address.

Do not send merchandise back without receiving return instructions first. Unauthorized returns, returns sent to an incorrect address, or packages returned directly to the original shipping address may not be eligible for a refund.

Customers are responsible for ensuring that returned packages are properly addressed and shipped according to the return instructions provided.

3. Return Shipping Costs

Unless the item arrived damaged, defective, incorrect, or we otherwise state that return shipping is complimentary, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable, except when required by law or when the return results from an error on our part.

We strongly recommend using a trackable shipping service and retaining your return receipt and tracking information until your refund has been completed.

DeeDress.com is not responsible for return packages that are lost, stolen, misdirected, or damaged while being shipped back to the designated return location.

4. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive an item that is:

• Damaged;
• Defective;
• Incorrect;
• Missing an item or component; or
• Significantly different from what you ordered,

please contact us as soon as possible after delivery.

To help us resolve the issue, we may request photographs or videos showing the item, packaging, shipping label, defect, or damage.

After reviewing the claim, we may provide an appropriate resolution, which may include a replacement, refund, store credit, or other remedy depending on the circumstances and applicable law.

Please do not discard damaged products or packaging until your claim has been reviewed.

5. Non-Returnable Items

For hygiene, safety, customization, or other reasons, certain products may be considered final sale or non-returnable.

Unless otherwise required by law, the following may not be eligible for return:

• Underwear, panties, and intimate apparel where the hygiene seal or protective packaging has been removed or compromised.
• Bodysuits, lingerie, swimwear, or similar items that have been worn or have had protective hygiene liners removed.
• Earrings or certain pierced jewelry for hygiene reasons.
• Personalized, customized, or made-to-order products.
• Gift cards.
• Items marked Final Sale or Non-Returnable before purchase.
• Items that have been worn, washed, altered, damaged, stained, or used after delivery.
• Items returned without their original tags or required packaging.

If you are unsure whether a particular product is eligible for return, please contact us before purchasing or initiating your return.

6. Sale and Promotional Items

Unless an item is specifically marked Final Sale, discounted and promotional merchandise may be eligible for return under the same eligibility requirements described in this policy.

Items clearly identified as Final Sale at the time of purchase cannot be returned for a refund unless the item arrives damaged, defective, incorrect, or applicable law requires otherwise.

Promotional discounts, coupon codes, and other discounts generally cannot be refunded separately from the merchandise purchased.

7. Exchanges

If you need a different size, color, or style, please contact Customer Support to determine whether an exchange is available.

Product availability can change quickly, and we cannot guarantee that a replacement size, color, or style will remain in stock.

When direct exchanges are unavailable, you may be asked to return the eligible item for a refund and place a new order for the preferred item.

8. Refund Processing

Once your return is delivered to the designated return location, it will be inspected to confirm that it meets our return requirements.

If approved, your refund will be issued to your original payment method, unless another method is agreed upon or required by applicable law.

Please allow approximately 5–10 business days after your return has been inspected and approved for us to process the refund.

After we issue a refund, your bank, credit card company, or payment provider may require additional time to post the funds to your account. Processing times vary by financial institution and are outside of our control.

Shipping charges, expedited shipping fees, and other non-refundable charges will not be included in the refund unless required by law or the return resulted from an error by DeeDress.com.

9. Partial Refunds

In certain circumstances, only a partial refund may be available, where permitted by law. This may include merchandise returned with:

• Missing packaging, accessories, or components;
• Signs of use or wear;
• Damage that occurred after delivery;
• Missing tags;
• Alterations; or
• Other conditions that reduce the item's resale value.

We reserve the right to reject returns that materially fail to comply with this policy, subject to applicable consumer-protection laws.

10. Refused and Undeliverable Packages

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an order is returned because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or another delivery issue outside of our control, additional shipping charges may apply.

If an undeliverable order is returned to us or our fulfillment partner, any eligible refund may exclude original shipping costs and other non-refundable carrier charges, to the extent permitted by law.

11. Lost or Stolen Packages

If tracking information indicates that an order has been delivered but you cannot locate it, please check around the delivery location, with household members, neighbors, building staff, mailrooms, or other secure delivery areas.

You should also contact the shipping carrier when appropriate.

Please notify DeeDress.com Customer Support promptly so we can review the available tracking information and determine what assistance may be available.

A carrier's delivery confirmation does not automatically prevent us from reviewing a claim, but refunds or replacements for packages reported as lost or stolen after confirmed delivery are not guaranteed unless required by applicable law.

12. Order Cancellations

We process orders as quickly as possible.

If you would like to cancel or modify an order, please contact us immediately after placing it. We will make reasonable efforts to accommodate your request, but we cannot guarantee cancellation or modification once an order has entered processing, fulfillment, or shipment.

If the order has already been shipped, you may need to wait until it arrives and then request a return in accordance with this policy.

13. Refunds for Canceled Orders

If an order is successfully canceled before shipment, any applicable refund will generally be returned to the original payment method.

Depending on your financial institution, it may take several business days for a canceled transaction, authorization hold, or refund to appear on your account.

14. Chargebacks and Payment Disputes

If you experience a problem with your order, we encourage you to contact DeeDress.com Customer Support first so that we have an opportunity to resolve the issue.

If a payment dispute or chargeback is filed, we may provide the payment processor or financial institution with relevant transaction information, including order details, shipping records, tracking information, delivery confirmation, communications regarding the order, and other information reasonably necessary to respond to the dispute.

Nothing in this section limits any rights you may have under applicable law or through your payment provider.

15. Return Abuse and Fraud

DeeDress.com reserves the right, to the extent permitted by law, to refuse or limit returns associated with suspected fraud, excessive or abusive return activity, altered merchandise, false claims, or other misuse of our return process.

We may request additional information when reasonably necessary to verify an order or investigate a return claim.

16. International Returns

Customers placing international orders are responsible for reviewing any applicable customs, duties, taxes, and import requirements in their destination country.

Unless otherwise stated or required by law, customs duties, import taxes, brokerage charges, and similar government or carrier fees are non-refundable by DeeDress.com.

International customers may also be responsible for return shipping costs.

17. Processing Time vs. Shipping Time

Please note that order processing time and shipping/transit time are separate.

Estimated delivery dates are estimates and may be affected by carrier delays, weather, customs processing, holidays, incorrect addresses, high-volume periods, or other circumstances outside of our reasonable control.

A shipment arriving later than an estimated delivery date does not automatically qualify for a refund. However, we will assist customers with eligible delayed or missing shipment inquiries.

18. Changes to This Policy

DeeDress.com may update this Return & Refund Policy periodically to reflect changes in our operations, services, or legal requirements.

Any updated policy will be posted on DeeDress.com with a revised Last Updated date. The policy applicable to your transaction will be subject to applicable law and the terms presented in connection with your purchase.

19. Your Legal Rights

This Return & Refund Policy is intended to describe DeeDress.com's standard return procedures. It does not exclude, restrict, or override any consumer rights that cannot legally be waived under applicable federal, state, or local law.

If any provision of this policy conflicts with mandatory consumer-protection law, the applicable legal requirement will control.

20. Contact Us

For questions about returns, refunds, damaged products, exchanges, cancellations, or your order, please contact DeeDress.com Customer Support through the contact information provided on our website.

When contacting us about an order, please include:

• Your full name;
• Order number;
• Email address used to place the order;
• Item(s) involved; and
• A brief description of the issue.

For damaged, defective, or incorrect products, including clear photographs or videos may help us resolve your request more quickly.

DeeDress.com
Customer Support
Website: DeeDress.com

By purchasing from DeeDress.com, you acknowledge that you have reviewed this Return & Refund Policy, subject to any rights and protections provided to you by applicable law.